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To Whom It May Concern, I have been involved with Murray Controls on several projects at Robert Bosch. Their work exceeded my expectations throughout all stages of the projects. They provided well thought-out innovative solutions emphasizing cost effectiveness, performance and reliability. Projects requirements were all met in a timely fashion along with a willingness to address changing schedules due to production demands. The design packages were excellent and their installation work was some of the best I have seen – very professional. Customer support has always been swift, courteous and thorough. The team at Murray Controls is one of the best electrical integrators that I have had the pleasure of working with in my 25 years of Electrical Engineering experience. I highly recommend Murray Controls and I plan to call them for future integration needs.
Ernest, Although our company policy does not allow for formal letters of recommendation, I would like to express my thoughts relative to the service you have provided me over the last few years. Starting with the control panels for the extrusion line in our midwest facility to the same controls for two extrusion lines in our new plant in China, my experience with Murray Controls has been nothing but professional. From the beginning, when I received quotations with itemized costs per control panel rather than the typical bottom line number, I felt like I was dealing with a company that was willing to be above board in earning my trust. This was also one of the first projects where we relied totally on the control panel vendor to procure all components, including the large ticket items we traditionally purchased directly from the manufacturer due to our "substantial discount". The costs were very much in line with what we expected plus we gained the benefit of not having to purchase and handle these components ourselves. Since this was my first experience with Murray Controls, I was looking particularly closely at the first set of control panels during my check-out visits. The quality and accuracy of the fabrication was at minimum equal to any other panel shop I have dealt with, and in some cases exceeded my previous experiences. All panels were completed ahead of schedule, and there were no surprise charges in the end. Murray Control's available floor space and capabilities were invaluable in providing the opportunity to assemble modules of our extrusion process and perform extended check-our prior to shipment, thus saving us time in the field starting-up equipment. Service after the fact is equally important as was demonstrated by your company when two of our control panels sent to China were misplaced and could not be found. Without hesitating, when you heard of this, you simply fabricated two more panels and had them in my hands in time to prevent delay of the start-up of the two extrusion lines. At the end of these projects, the overall service and products delivered by Murray Controls was one of the highlights. I appreciate the level of commitment and look forward to additional project work together in the future.
Ernest, I have just returned from our site in the midwest and wanted to give you some feedback regarding the latest inverter cabinet that you fabricated for us. The cabinet exceeded my expectations and contributed to a flawless start-up of our system. I know we put you under pressure by moving up our delivery but I appreciate how you and the staff at Murray Controls came through for us. The quality of the cabinet is excellent and our interaction with Tony superb. I’m not sure if you knew, but Tony also helped us out when we were in a bind to quickly acquire some parts for another project as well. We looked at several vendors before choosing Murray and it certainly appears I made the right choice. I look forward to working with you on future projects.
Ernest, I’d like to take just a minute to thank you for your good service on all the recent panel orders. Joe says he is well pleased with the technical quality following his inspection visits, and the plant owner seems happy, so you will definitely continue to see requests for proposals on future projects. As you know, you earned the opportunity to be awarded these orders on a competitive basis and we’re delighted to have you on our list of quality panel shops. Your responsiveness on proposals and in working with us when we encountered the inevitable last-minute-change is appreciated. Our clients are always looking for the best value when appropriating project funding and look to us to assure they are getting it, so we need to be able to recommend and rely on professional organizations that are clearly interested in long-term relationships. I’ve recommended Murray Controls to our procurement manager and the other lead buyers for projects they are working on and I look forward to working with you on a regular basis.
Dear Mr. Murray, I just wanted to express my appreciation for the great job your company did designing, and constructing control panels for recent projects at the US2 and US9 facilities. The quality of work was excellent. You were able to meet an aggressive schedule with minimal issues. Also, I wanted to point out the superior communication between from engineering staff in which they detected issues within the specifications, providing feedback and worked with us to resolve these issues prior to delivery. Most firms would have not even questioned these issues. This saved us a tremendous amount of time during commisioning and avoided a lot of rework on the fly. Your staff’s expertise, dedication and attention to detail is an invaluable asset. Thanks again for for all of your hard work. I look forward to doing business again with you in the future !
Ernest, I want to personally thank you and your team for the great work done to build and deliver our control panels. You were able to meet our tight installation schedule without sacrificing quality. As you know, we have to install these systems at our customers' site with minimum impact on their production requirements. The quality of workmanship in your product and on time delivery allowed us to achieve this objective. I also appreciate the flexibility your team demonstrated by working with me to implement design changes as the build took place. I want you to know that when our future plans call for new control panels, Murray Controls will be recommended as a preferred supplier.
Date: April 3, 2009 To: Murray ControlsErnest Murray Vice President of Operations From: Plant Operations Manager Subject: Commendation for Superior Integration Services In business we often get very busy with our internal demands and do not recognize our supply chain partners I want to take this opportunity to personally thank you for the outstanding service provided by Murray Controls to Schneider Electric over the last three years. When we first started this endeavor, we were experiencing tremendous growth and needed supplemental capacity. Shortly after we contacted you, you had employees here at our facility working in our Switchgear wiring department while you made arrangement to develop internal capacity to support our business. We’ve come a long ways from that point to where you can perform both electrical and mechanical assembly work for our products for several of our plants in the Southeast. Furthermore, the quality of your work has been outstanding. Many of our customers are in the Critical Power market and reliability is an absolute requirement. The quality of the work and the personnel that you’ve provided to us has been first class. Thanks again for your support and we look forward to continuing our partnership with Murray Controls.
To: Whom it may concern, My name is Larry Smith and I’m the Plant Operations Manager for Schneider Electric, better known to most as Square D Company. It’s my understanding that you have requested some input from prior clients of Murray Controls. I am writing to confirm and share our business experience with that company. Unlike current economic conditions, 2007 was a “boom” year for our site. In addition to a reasonable domestic growth in our customer demands, we were the benefactor of an extremely large international order. By itself, the volume of work generated by this order was equivalent to approximately 2 ¼ months of production. This special surge mandated special actions. We had concerns about our ability to ramp up as quickly as would be needed. We had further concerns about our people resources and how we could readjust upon completion of this extraordinary event (the international order). Out of respect for people, we strive very hard to not have involuntary layoffs. It appeared the obvious solution was to try to outsource some work. The challenge was that our past efforts in outsourcing were usually slow to implement, error prone and non-productive in particular due to rework mandated by quality of work we received back. Murray Controls proved to be a breath of fresh air in that regard. Ernest and his team were able to secure qualified resources which trained up very quickly. I believe this success was driven in large part by their commitment … a “whatever it takes” kind of attitude. While errors were extremely rare, if something did occur, Ernest and/or his lead person on the project would “own” the issue. They dug into the details until a clear understanding was obtained and then assured that corrective actions were implemented. If our customer changed priorities or timing, adjustments were mandated in the previously agreed to schedules we had established with Murray. This caused extra efforts and coordination for the Murray team, but it was always willingly accepted and well managed. Finally, I would add that I believe Ernest Murray is an honest, straight forward and credible small business man. He acts in a professional manner and does what he promises he will do. Personally, I would not hesitate to contract Murray Controls again whenever our business requirements so dictate. Please do not hesitate to call if you should have further questions.
To whom it may concern, I just wanted to let you know how much we appreciate the outstanding job that Murray Controls has done on the recent expansion projects at BMW. The control panels are very professionally built, documented, and labeled according to of our plant specs. The control drawings are very detailed and accurate. The field personnel have been very professional and responsive to our changing needs. Again, thanks for your attention to details. We hope Murray Controls and BMW will continue our partnership on future projects.
To whom it may concern, I wanted to take a moment and express my appreciation for Murray Controls. I guess we've now worked together now on 5 or 6 projects (with many more to come I'm sure) and I've always been more than satisfied with the work and professionalism, and that goes for all of the personnel that I've worked with from Murray Controls. You have consistently met your commitments and have gone above and beyond to deliver an excellent product. This holds especially true for your panel shop, which I have found to be excellent. In my time with Johnson Controls and before, I've had many companies build panels for me, and this includes our own internal Johnson Controls panel shop. I have found the quality, timeliness and accuracy of your panel shop to meet or exceed all of my previous experiences. Thank you for your work. It has been a true encouragement to work with a company of such integrity and professionalism. I look forward to working with you on many more projects in the future.
Mr. Murray, I would like to take this opportunity to thank you and compliment your organization on its ability to produce a quality product in a timely manner. As I am sure you are aware, our recent project had a number of challenges including timing, overseas standards and in some cases changing scope on a panel by panel basis. As the ABEC point of contact for the technical content of the project I was extremely pleased with quality of the parts and craftsmanship of the panels as a whole. Murray Controls met both the end client specifications and ABEC’s quality standards. Based on this experience, I am looking forward to working with Murray Controls in the future with the knowledge that I will receive a quality product that meets or exceeds ABEC’s stringent requirements.
April 3, 2009 Dear Ernest, On behalf of our entire firm, we would like to express our appreciation to all the staff at Murray Controls for meeting our extremely aggressive panel delivery schedule on our recent order of 27 floor-standing drive and control panels, many of which were multi-bay enclosures with complex wiring. Your staff was a pleasure to work with, always going the extra mile to meet our deadlines, delivering as many as eleven completed panels on a single day (four of which were three-bay units). We were especially impressed by Murray Controls' ability to rapidly add staff to meet the needs of our project without sacrificing quality or speed. Thus far we have found no errors in any of these panels, indicating that Murray Controls' work processes and quality systems are well-defined and fully functional. We consider Murray Controls to be a strategic supplier to our firm, one that helps us move as quickly and cost-effectively as possible on our projects. We look forward to working with your firm again. I would be glad to share my experiences with any of Murray Controls' potential customers who are considering utilizing Murray Controls to manufacture their control panels. Please do not hesitate to call or email. Thank you.
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